The strength of empathy and insight for the way people think and behave during intellectual tasks. Carefully observing thought processes, actions, omissions, insights, and assumptions has been my focal point for twenty years. The considerate analysis of others’ efforts has offered me deep insight into universal patterns of how we think and behave. Right and wrong answers are subordinate to the thought processes, feelings, and behaviors that lead to them. So when a wrong or right answer is bubbled in, my first reaction is not to correct or praise, but to understand what went into choosing that answer and how can, or should, that process be reinforced, changed, or developed in order to become more robust and aligned with the task at hand.